A Truth about snap- on dealers

Bad Sport said

Well, I just had a chat with someone from Snap On, and lo and behold, their tools ARE NOT all guaranteed, conditionally or unconditionally.

I also asked if I could have one of the jobbers stop at my home to sell me tools, answer: NO.

It also appears that if you need something repaired or replaced, you have to produce a receipt from when and where you purchased it. If you buy a tool from a yard sale for instance, you're screwed (unless you already deal with a jobber, and he'll take care of it).

And believe it or not, the guy I was talking to asked me the same thing, "where did you buy it" and "do you own other Snap On tools".

Nuts I tell ya.

Click to expand...

Tough call for us tool guys. Yes, not everything is "Lifetime Warranty" and under all conditions. It would be better if they were sold as "Warrantied against defects of material and workmanship". The quality of the tool and the door to door service justifies the price for most techs. I don't want to loose a customer over a warranty screwdriver but I might turn you down if you used it as a pry bar, chisel, or a hitch pin for your tractor. The disclaimer in the warranty language is usually "abuse or misuse" and yes I have been handed some pretty nasty tools and the customer expected warranty. I had a shop manager expect a dead blow hammer to be warrantied after it made a trip through a rock crusher. And another touchy area is wear out. If you make your living with your tools and you wear out a socket or pliers for example, from years of use, you should buy a new tool. Just the same as a set of tires or a truck that you make a living with or even a pair of Red Wings. Pay good money for a quality product and it will give you years of service. When it is worn out you need to replace it with a product of your choice.