A Truth about snap- on dealers

Tough call for us tool guys. Yes, not everything is "Lifetime Warranty" and under all conditions. It would be better if they were sold as "Warrantied against defects of material and workmanship". The quality of the tool and the door to door service justifies the price for most techs. I don't want to loose a customer over a warranty screwdriver but I might turn you down if you used it as a pry bar, chisel, or a hitch pin for your tractor. The disclaimer in the warranty language is usually "abuse or misuse" and yes I have been handed some pretty nasty tools and the customer expected warranty. I had a shop manager expect a dead blow hammer to be warrantied after it made a trip through a rock crusher. And another touchy area is wear out. If you make your living with your tools and you wear out a socket or pliers for example, from years of use, you should buy a new tool. Just the same as a set of tires or a truck that you make a living with or even a pair of Red Wings. Pay good money for a quality product and it will give you years of service. When it is worn out you need to replace it with a product of your choice.

Yeah, I guess it's tough to warranty everything, BUT, like I told the Snap On rep Craftsman just takes care of ya, no questions asked.

I have a variety of tools, mostly Craftsman and Snap On, I like the quality of Snap On better, but Craftsman will hands down take better care of you. I use the Craftsman tools for a travel tool, if I lose one it's cheaper to replace.

The thing that pissed me off about the ratchet ordeal, is I wanted to buy a new gear set for the ratchet from the Snap On dude, and he wouldn't sell me one, after asking him if it was warrantied.. WTF is up with that? He wanted to know where I bought it, how many other of their tools I own, what has that got to do with anything, I wasn't askin for a freebie at that point.

I probably have 5000 dollars worth of Snap On tools, and I can't purchase a gear set for a broken ratchet???