What is it with some people?

I'm 67 years old and not an idiot BUT I am some what illiterate when it comes to new age tech. :-) Everything I know about computers, I taught myself with the help of my 62 yr old sister who spent her life working in IT. When we were young, we did not have computers. I-pods, calculaters,play-stations, or anything that worked like this new age tech. I know enough to keep from hitting the wrong buttons or at times actually hitting the wrong button!! lol
I think most of the problems dealing with the public anymore has a great deal to do with the economy, and at times dealing with just plain ole idiots!! It's hard for us older people to deal with a lot of the younger people that came into the work place with the idea that the world owed them a living. A lot of the older people only know one way to deal with that and that is to be a reg old A$$hole. I have friends that own their own business and have heard just about every horror story you can think of. Even selling a car with "lifetime" maintence!!!! Yeah right, that ain't gonna fly for sure but you know what I mean.
I feel sorry for anyone that has to deal with the public nowdays. IF I have to deal with a friend to do something for me, be it working on my cars or my home, I fully expect to pay them for that service just like Joe Blow.
All I can say is GOOD LUCK and hope you come out ahead in any situation.
Jim