Typical Customer Service
You can't get blood from a turnip, and she's pushing-up daisies right now.... :finga: :banghead:
I love how companies hide behind, "It's corporate policy." no matter how stupid it is. :finga:
So I throw it back at them and tell them, "You'll have to talk with my manager... And he's not available at this time... Can I take your number and have him (not) call you back???
Or I also make up "my policies" to counter balance theirs... That I cannot break, because that is our "my policy".... :D
And the manager/president/CEO is not available to talk at the moment (when in fact I am all three).. :glasses7:
Like if a utility disconnects you, then charges a re-connect fee. I will also make up a bill for 2-3 times that amount and send it to them and call it my "service disconnect inconvenience fee"... Sorry, it's my corporate policy... :finga:
Or I cancel my service and go with their competition... :finga: