O' Reallys POS

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swies

swies

Wish I had more time.
Joined
Apr 27, 2015
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Location
Wa State
angry9:
So,
Bought the car a few weeks ago and the Power Brakes were not what they should have been.
Car has a pretty good cam so I went through the vacuum checking to find out all was good.
That leave the Booster diaphragm.
Went to the local O'Reallys and was told "Sorry, we don't have it and can't get it."
Checked with some great people on this site and was told to check out O'Reallys.com.
Did that and found a loaded Booster (included mated / matched master cylinder) for my '75 Dart for the low price of $116 + core shipped to my house.
WHAT A DEAL>>>nearly sprained my fingers getting it ordered on a Saturday night.
Even better, it showed up Tuesday afternoon. How quick is that?!?!
Got it mounted up, bled, working like a champ! Life is good!
Last night, opened the hood to find brake fluid dripping from the bottom of the Master Cylinder!!!:banghead::banghead::banghead:
Tracked the leak to the MC gasket on the top.
Tried to tighten up the bale that holds the lid on to no avail.
:protest:

Now what?
Remove the whole mess for a warranty return?
Try to find a replacement gasket?
Silicon the crap out of it?
I am so frustrated / angry I can't see straight.
BTW, brake fluid dripped onto inner fender and bubbled paint!!!!!
:violent2::violent1::twisted:
 
First why is fluid "leaking" out of the lid gasket. There should be no fluid touching that gasket at rest. Normal fluid level is about 1/2" below the top of the master to alow for expansion.
 
mod5v said:
First why is fluid "leaking" out of the lid gasket. There should be no fluid touching that gasket at rest. Normal fluid level is about 1/2" below the top of the master to alow for expansion.
Click to expand...

I agree, I've seen the old style MC leak around the top, mainly because they were over filled. Couple that with not the best design for retaining the lid and mainlining a seal and, well they leak. But just like all the other parts stores, they don't make the parts, they just sell them. You get what you pay for!
 
You need to report that. That is a direct violation of O'Reilly Auto Parts company policy. "Never say no" is one of the biggest things they push. Even if it means going completely outside the O'Reilly Auto Parts chain into the aftermarket.

As you found out though, whomever it was that told you no, did not know how to look up parts correctly. I am still not used to the system myself and grab help when I need it, but one thing I don't do is tell a customer no. That's just bad business.
 
mod5v said:
There should be no fluid touching that gasket at rest. Normal fluid level is about 1/2" below the top of the master to alow for expansion.
Click to expand...

SGBARRACUDA said:
I agree, I've seen the old style MC leak around the top, mainly because they were over filled.
Click to expand...

I somewhat disagree. The "bubbles" in the lid are just for that--expansion. I've seen MANY cylinders that were virtually "at the rim" with fluid that were dry as a bone around the lid and gasket

This may be a rebuilt cylinder with rust damage, or a new defective cylinder. In either case the solution is the same........take it to the store and DEMAND a replacement. If it was sold as a unit with the booster, you may be able unbolt yours but in the end you may have to yank the whole thing.

DO NOT try and "silicone it"
 
First off,
Sorry for the RANT in advance.

I do not intend to 'Silicone' it. That was just frustration talking.
Really Pi$$ed at the thought of taking the booster / cylinder out, taking it back, waiting for them to ship me a new one, just to put it back in.
I paid for an item that was advertised to work, did the work to turn in the core, did the work to install it, spent the money to buy new brake fluid, and did the work to bleed the entire system.
Now, due to their issue, I need to go through the whole mess again!
Where is my due for having to deal / pay for their negligence?
Or is this too petty and I should just shut up and deal with it?
As a side note, I filled both reservoirs to 1/4" from the top. I too believe the expansion is built into the gasket 'bubbles'.

It makes me wonder:
Years ago, the U.S. was a major manufacturer of everything.
Free Trade has led us to be a Nation of Services and not so much manufacturing.
As I see it, our Customer Service is on the decline, what is next???
If manufacturing and service are gone, what will we do?
 
swies said:
First off,
Sorry for the RANT in advance.

I do not intend to 'Silicone' it. That was just frustration talking.
Really Pi$$ed at the thought of taking the booster / cylinder out, taking it back, waiting for them to ship me a new one, just to put it back in.
I paid for an item that was advertised to work, did the work to turn in the core, did the work to install it, spent the money to buy new brake fluid, and did the work to bleed the entire system.
Now, due to their issue, I need to go through the whole mess again!
Where is my due for having to deal / pay for their negligence?
Or is this too petty and I should just shut up and deal with it?
As a side note, I filled both reservoirs to 1/4" from the top. I too believe the expansion is built into the gasket 'bubbles'.

It makes me wonder:
Years ago, the U.S. was a major manufacturer of everything.
Free Trade has led us to be a Nation of Services and not so much manufacturing.
As I see it, our Customer Service is on the decline, what is next???
If manufacturing and service are gone, what will we do?
Click to expand...

I feel your pain. I bought front brakes from Orielly 2 weeks ago, I have to pull them back apart because the new front left caliber has locked up...after 7 miles.
 
swies said:
Years ago, the U.S. was a major manufacturer of everything.
Click to expand...

Actually a part such as you are dealing with here "may not have" changed much since.........1970!!!!

"Rebuilds" AKA carbs, starters, generators / alternators etc etc etc have ALWAYS had a somewhat poor reputation. They have NEVER had any labor allowance for defectives, that is, if you are a line mechanic, installing what turns out to be a defective booster, YOU get to take it back off on "your own time." It's been that way as long as I remember.

The big difference "now" insofar as "our cars" go, is that NOW you cannot make the choice (often) between replacement new and rebuilt parts.

I know of NO auto parts rebuilder that is head and shoulders above "the rest" in quality / reputation.
 
If it is the double bubble top with half round ends try flipping it 180 degrees. Mine was doing the same thing and flipping the lid cured it.

I thought it was the front line that feeds the rear but it was the lid. Fluid was about 3/8" below the rim and it still leaked.
 
I've had good results buying at O'reillys..then again people here saying they suck,they didn't make the master cylinder they only sold it..hense the manufacturer sucks..and that who your beef should be with..
 
Jesus Christ, you got a bad part. Stop the world. It happens. Anything man made can break. O'Reilly's doesn't make it, they just sell it. This is what happens in the internet world. You save money buying online and have no local recourse. If you had bought it locally (And you could have. If O'Reilly online can get it, so can the store. Napa and Carquest both have them locally. I checked.) Parts go bad all the time, and that is the curse of being a do it yourselfer like most of us. You have to do the labor again yourself. Big deal.
 
The wire/bale clamp over a stamped cover was a poor design in my opinion. Slosh or parking on a hill could cause seepage. That rubber sandwiched between cast and stamped sheet metal might conform and create an air tight seal eventually but I wouldn't bet on it. I've never seen but 1 that sealed so tight that pushing the pistons back into the calipers actually made pressure inside the reservoir instead of leaking the excess fluid. That example was a 73 Ford Torino.
Modern plastic reservoirs are not as prone to leaking but... those have a "fill to" marking well below their cap.
 
they "used" to all seal!!!! LOL

manu. one. s ervice, pretty much gone. fe years back, "they" told us our country's destiny was " technology".. O K so we bred in genes to so we can spray our corn with Roundup! just a little "different" corn now!? LOL

I too seem snake bit trying to buy parts that work I admit. !!
 
Oreally left a bad impression on me a year or so back. I contacted the area manager & her response was that I should have tried another store. I contacted her supervisor the district manager & got pretty much the same answer. I finally called their corporate office & found out whom they reported to & related the story to him, as well as forwarded the emails I received. I went by the store for basic stuff a couple of weeks later & there was an entire new crew there. I asked the new manager what happened & he said that because of some customer complaints that they fired everyone in the store, as well as the area manager and district manager. If you can't get satisfaction, keep going up the ladder, someone "will" pay attention.
 
The best thing to do is to buy another one, replace/exchange the faulty part on your car and then return the failed combo, get your money back on the second one. We do that for customers all the time with brakes and such.
 
The new one may be just as bad, before installing use a full sheet of 100 or 150 grit sand paper and in a figure 8 clean up the top of the master where the gasket touches. Of course make sure you clean it up good.
 
I can understand the frustration of having to go back and remove/replace a rebuilt part. I went thru this with a 95 Dakota,2.5l,starter that I bought from Autozone. I have big hands and am 66 years old. By the time I had replaced the second starter I was an unhappy camper. Rebuilt electrical parts seem to be a real crapshoot.
 
It probably has rust pits. I always take a flat file and smooth out the top before installing. You can also buy another rubber gasket and cut the 2 centers out of it. Place the cut out seal in the lid and then install the normal gasket. The double seal conforms better. A large heavy duty tie wrap also works better than the spring bale.
 
I managed an O'Reillys and I will tell you the the vast majority of Managers really want to make sure you are 100 percent satisfied. They use among others, parts remaned by A1 cardone. Best in the reman business. Just return it, not that hard to pop off the MC, they WILL make it right. MT.
 
So the part is defective? Big Deal, pull the unit off and have it exchanged at the store you bought it from. Shops and mechanics have been doing this same thing since Moby Dick was a minnow! Do it yourself and save also comes with a down side. Suck it up and fix it!
 
I buy lots of parts at O Reillys. Springfiled, Mo is their home. I bought a starter relay a nd didn't use it for months. since i'm piddling with redoing 5-6 cars, this happens. when finally put it on a car, I found it was BAD. now the manager would not replace it as the invoice didn't show up where I had bought it in last few months. ( he knows I buy parts off Rock). kinda of pissed me off. I didn't buy a thing from them for couple months. and he knew why I hadn't been in.
so last weekend I buy brake parts for 2 cars fro, them. we talk about how new parts can be so defective. I go to put on one of the hardware kits, JUST to find it missing some pieces. never opened before. I said, screw it, and looked in bucket of junk till I found what I needed. was not worth the $6 in fuel, phone calls, and BS to get it replaced> LOL
I know those guys at the parts store earn their pay. lets face it, they are busy all day long, even in the small town stores!! for the most part they give good service and seem ot care. so I try not ot get bent out of shape over small things! LOL
 
If you haven't already yanked the MC off try this. I had the exact same problem last summer with mine and I tried all of the same things but check this too. Make sure that the top itself is going all the way down and compressing the gasket when the retainer is locked. The top on mine was formed so tight that it couldn't seal no matter how much force I applied with the retainer. I went all around the outer edge of the cap where it bends down over the reservoir and slightly reshaped it so it would allow it to go all the way down onto the reservoir and squeeze the gasket. I've had no leaks since. Good luck!
 
Mopar to ya said:
Jesus Christ, you got a bad part. Stop the world. It happens. Anything man made can break. O'Reilly's doesn't make it, they just sell it. This is what happens in the internet world. You save money buying online and have no local recourse. If you had bought it locally (And you could have. If O'Reilly online can get it, so can the store. Napa and Carquest both have them locally. I checked.) Parts go bad all the time, and that is the curse of being a do it yourselfer like most of us. You have to do the labor again yourself. Big deal.
Click to expand...

While I agree, I have had mixed results with the brands Orielly offers. Some work great, others are junk. Besides these brake calibers, I've also had to exchange, under warranty luckily, 3 of their "new" alternators...not the rebuilt/reman'd ones, the new ones. When you pay 500 bucks for something, I expect it to last longer than 2 months. And it's been the same issue everytime....the stupid special decoupler pulley goes out and locks up. On m car, its a 4 hour job to get the alternator in and out. You have to remove power steering pump, AC condenser and compressor, a couple brackets and a 2 of the 3 idler pulleys. Then you have re-bleed everything, so yeah it's a big deal when they sell junk parts. Again, once every so often isn't bad, but 2-3 times in a year...I will not be shopping there anymore.
 
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