My story is similar to KK. I'd had it with Time Warner raising my rates every six months for the last twenty years so as soon as U-verse became available we signed up. I've had no less than TWENTY technicians and supervisors to my house over the years trying to diagnose an intermittent cable outage. We are at the very end of a long run and the line has to go under/over/through a creek to get to our house. Every time the weather changes the cable and internet go out. It has gone out at the most inopportune times, like a hour before the Super Bowl when I had a house full of people. They raise our rates every six months just like TW and the only way you can get a better rate is to call and complain, and then they lock you into a 12 month contract at a lower rate.
Google Fiber is about to be installed in our neighborhood as we speak. I now have three options for cable. I think I'll spend a few hours on the phone and let them fight it out for my business.
