PST - Worst service EVER

No worries here with me on the reply.
I certainly understand the position.
Give the PST boss a chance on the forum. I think IF it were I, (the boss) I would be looking into the problem first before coming back here. I don't like walking into a fire without gear or knowledge of what's going on. I would need to research the issue first before I go and fix the problem.

Previously owning a biz, the last thing I needed was a pissed off customer. Making things right is the main concern. That's because even 1 upset customer can reap many ten fold in monitary (sp?) damage for years to come. The internet makes it worse.

Also, I'm not saying you personally but some people will seek a free lunch.
Other people will feel that the service provided wasn't extensive enough for what ever reason and ***** to all for as long as they can until they get a restored car from a light bulb change. It's just how people are.

I understand how you feel and the "I'm done" feeling works. Just sit back and think calmly on the matter. I know it is the hardest thing to do.