Computer Virus Help Needed

TrailBeast said

That's all good and fine, but no one does it. :D
They generally just use a computer, do no backups and barely if ever a decent antivirus program.
We can preach till blue in the face, but only hear from them after the infection.
The ones I hate the most are the ones that call and tell us they can't afford to pay our cost's because they gave the scam all their available funds, so "can't we give them a special deal?" :finga:

Also a lot of computer manufacturers and sellers don't include a reimage DVD or whater, but a little pop up comes up on the screen telling them to make a restore disc set, but they don't do that either. :D

Then all this aside, Windows WILL get infected somewhere somehow anyway because it's the nature of the beast.
(the easier it is for the average person to use, the easier it gets taken advantage of)

Click to expand...

Sorry --- but each platform is vulnerable, regardless of OS deployed, and bad actors in fact - do compromise all platforms. Ironically OSx Yosemite and iOS are among the most easy to use consumer grade products but almost exclusively rely on code signing and a few other weak security measures which can be easily bypassed by bad actors with weak technical skill. App vetting is also the other measure most Apple products tout, but there are easy work arounds there as well. As Apple gains greater presence, those products will be more targetted by nation states and bad actors (criminals).

To take this conversation further would be to take it places that it should not go as we all are just trying to help the OP recover his system and fix the vulnerabilities and mitigate risk going forward.

Unless you have a need to know, and work within the penn testing / forensics / malware analysis / Incident response side of the cyber security industry, you likely will not have the level of knowledge -nor the understanding on the nature of this threat. And that's OK ---- we all are just trying to help the OP recover his system and avoid these types of compromises going forward.

I stand by the recommendations to the OP --- it is his choice how to proceed.