Sorry to hear of your troubles. I used to live literally two minutes from them in NY, and I think the place went down hill when the old man passed away.
Now you walk in and don't know if you're in a music studio with all the amps, guitars on the wall, and drum set in the front entrance way.
I honestly don't understand why he's still in the business.
You can plainly see that his heart is not in it anymore.
Just wish he'd close the doors and stop taking people's hard earned money.