Need some help with thoughts and prayers

Bruce..FIL is now home. Everything is going so far well. He discharged himself from hospital after a bad episode. On nights the Nurse came in and asked what he wanted. He said he was in discomfort and the JP drain needed to be emptied. She decided to disconect it and attach it to his nite bag..No, no, anyway, later he rang again because his bed is now wet. She came and said it was just damp, youll be fine. he asked for some pain meds and she replied i will be back in a minute. All nite he lied in a wet bed with no pain meds and never saw her again......WTF......his roomy asked for a blanket and pain meds and he never saw her again as well.......I work there and this is absolute BULLSHIT