American Express Bluebird rant...

I don't know if anybody out there other than me has ever messed with the American Express Bluebird cards from Walmart, but after today I know I am going to warn as many people as I can to stay away from them. I am sorry for the long rant thread, but I need to vent.

Today I added $200 to my Bluebird card at Walmart. No big deal. My wife had decided that she wanted to start paying our car insurance, and some other bills, from the Bluebird account. I was okay with that, so I added enough funds to cover what she wanted to do. My wife had also bought her own Bluebird card, and added $10 to it, because she wanted one in her name. When we got home, she activated her account, and was curious to find out how long it would take to add funds to a Bluebird account from a debit card. Her account was just activated and all she had was a temporary card, so she tried to transfer $20 from her debit card into my Bluebird account. Apparently, this is against their terms and conditions because the debit card was not in my name. The money add failed, and it said to contact customer service to get this cleared up. Once again, no big deal. Or so I thought.

I called customer service, verified who I was with all of the security information that they asked for, and they told me that trying to add money from a card that is not in my name is a violation of their terms and conditions and requires complete termination of the account. :banghead: Even though my wife was on my Bluebird account as a sub-account holder, they still closed my account. They said that they are going to send me the remaining balance on the card by check in the next 7-10 business days. Thank God we still have other funds available to cover our car insurance, but that's beside the point. Automatic closure of the account just because my wife tried to add funds from her checking account into my Bluebird account? That really seems a little extreme, and has caused quite a bit of anxiety in my wife as we hope that they really do send the check for our remaining balance. $200 is a lot of money for us.

Sorry for the long thread, but I needed to vent. Assuming any y'all made it this far, you can carry on about your business now.