I told a lie to a customer today

There HAS been "former" customers I've told "I won't be back." This usually involved heating systems with unbelievably poor access, and which the customer could easily have improved upon. It also usually involved what would be code violations.

In one case, a rental called, their floor furnace pilot was out. I went over and realized I could "see right through" the furnace, something you are not supposed to be able to do.

When I informed the tenant I had to tag it off, he got abusive. Back then we had a much better, closer relationship with the then gas / power company. I simply called their service guy, and he went over and locked off the meter!!! This means that not only did the tenant not have any heat, NOW he didn't have hot water, either!!