Captainkirk's Duster project

Well, I dropped the pistons and rings at Tony's today. Note I said "at Tony's and not "with Tony", because though he told me he would be there (was hoping to discuss the new build direction) he was not. Didn't make me real happy as I've sent several emails with no response as every time I call he's "with a customer". When I asked the gal that worked there about the emails she mentioned that the emails come in to the general server and they rarely check them. Huh? In today's techno-pop world, nobody should EVER say they can't get ahold of somebody; especially somebody spending their money. There is no excuse for 'disconnection' and in my opinion, it is the very cornerstone of customer service; contact!
I'll have to have a discussion regarding this...if I can ever get ahold of him.