QA1 rear shocks installation

first of all they gave me only 3 correct bushing sleeves in package .....but real problem is bottom fastening of shock ....after installing the 1st shock washer and then the shock and 2nd washer ... it still not close enough to threads to compress bushing ???? has anybody ran into this issue ....seems like i need to shim shock further away from spring plate ...which is another issue , have you ever tried locating these lower shock washers ( larger hole )... ANY info is greatly appreciated ... any pictures of your installation may help ..