Spring eye question

I guess the problem here is there was a lack of communication at the get go. They didn't ask enough detail questions to know that the stock 55" mainleaf would not work, which
is not a problem w/mounting on the stock hangers, to avoid this situation. Now they have an unhappy customer, and an unfriendly reputation. They should've made at least some
meet you halfway offer, and took the lesson to be more thorough next time. If they had asked for exact distance c to c of the frt eye/upper shackle, and the length of the shackles,
then the clearance needed under the upper shackle bushing they could've determined what was needed. I can't tell You how many places I refuse to patronize because of the way I
was treated on the phone in professional situations. Some companies just don't seem to get it.