Mancini manual steer box?

Hey I just received a mancini manual box and before I threw it in I wanted to ensure it was 16-1 ratio
Input shaft really tough to turn and tons of slop in it. So either it was never set with proper preload and adjusted or its a bad build. Will email company this weekend but by if I have to ship back from Canada it won't be worth the price
This one was about $650 can by the time it arrived with exchange shipping and import