moog ball joints

I know everyone like moog ball joints but there customer service and standing behind there parts is trash. I had a ball joint fail at 1600 mile bent up my front suspension and destroyed my new paint job. All they want to do is send me a ball joint like that fixes the hundreds of dollars in damage they caused. I bought from a 3rd party so they pretty much told me to fly a kite, wont even stand behind their products.