And broken nose.... (possible sinus issues also)...
The city of Chicago may also be sued over this and the alderman are not happy about this and questioning if the city employees should get involved in these type of situations, or let the police handle it... The city alderman don't like having to do the dirty work for the airlines, especially just to accommodate their employees....
The airlines have been bullying the customers for long enough, hopefully this will change that and give the customers some rights...
You're gonna see some policies change after this for both the city of Chicago and United....