Whatever happened to customer service????

Had to share this.....I got out my upper control arms last night. Figured I would drop them off at a machine shop I know of 15 miles away from where I work. I go there with my new bushings and the arms and when I go in the place a guy comes walking towards me like I'm from another planet. I asked if they didn't allow customers in or something. The guy said it always concerns him when people bring in there own parts......I say I have new bushings to be installed in my UCA's. He says he would have to ask Rob whoever the hell that is......Out comes Rob and says what do you need....I say the same thing, I have new bushings and I would like the old ones removed and the new ones installed. He shakes his head and says hell no.....I won't do them.....I said this is an automotive machine shop right and he says back he's machining right now and walks away.......not even a you can go here or there or a reason behind his answer......I guess the job was too small or something...none the less whenever I do decide the 340 is coming out for a rebuild I can tell you one shop that will not be doing the work......Does anyone still believe in customer service? I take pride in my customer service skills.....am I alone?