Whatever happened to customer service????

Some people just don't have the interpersonal skills to deal with the public. The guy may be intimate with his machinery and that's as far as his desire to converse may go!

Even a simple lie is better than what was described. "You know we've had these in here before and the time/labor for us to work them up is just not feasible or reasonable in cost for you as a consumer. I'd look for another place to get them installed." Stilla "Hell no!" just a different approach. LOL