No argument from Me there, unfortunately I've watched a number of service writers come & go, or just flame-out. It can be a demanding position, & the people there usually
aren't very tech savvy, they make appointments & receive/release customers. Most wouldn't know to ask or suggest these details, that's been a source of issues repeatedly,
& it's not always their fault. Private smaller shops are a dying breed in general, pretty soon franchised chains & dealers will be all that's left w/a few exceptions.:(
