Big Block Dart members....

I had the same problem. Right at the very bottom of the page in the black border, it says "contact us". Click on that and it gives you a drop down menu of problems, for example, registration issues, user name, etc. That is where I went to get mine sorted out. It took a few days but they sent me an e-mail with a new temporary password that got me back in, then you can set your own.