Frustrating trip to NAPA yesterday

This is why it's easier to order online with no human contact[/QUOTE]
Rani, you hit the nail on the head, personnel contact. It seems since the cell phone is a permanent fixture in a persons hand, it seems the give and take between people has been blown out the window. look at our own political thread, things being said that would never been said face to face. Go into the parts store, if it is not a quart of oil, good luck discussing what you actually need, seems any conflict and the buck gets passed the the computer doesn't show it routine. A person will comment all day on line,but willing to spend time to actually get something accomplished at work, good grief. Rant over