That sounds like my former father in law. He called me one time to confirm his diagnostics on an issue and he was about 180° off what was really going on. I spent almost an hour on the phone with him explainimg to him that the symptoms had nothing to do with what he thought was the cause. He just called to have me back up his thinking, no matter how wrong it was instead of wanting to get headed in the right direction.
I told him, eventually, to do what he thought best and them call me back when it didn't work and I'd be happy to tell him what needed to be done.
An hour spent on the phone trying to convince someone who'd already made up his mind. A complete waste of both our time.