Grumpy Dodge parts department - funny conversation...but still no positive battery cable.

I stopped at the dealership a few days back and asked for a transmission cooler hose/tube for my 2009 Ram 1500. The kid behind the counter stopped his texting long enough to say that they do not sell those to individuals as it requires a qualified service person to change it with special tools. WOW! I went to the dealership 90 miles away, was passing through anyway, and the older gentleman just went to the shelving and brought it to me. He didn't even have to look it up. He said they only come as a set with both hoses but at least I was able to buy parts from a parts department.