Never going to Auto Zone again

I don't necessarily think the problem with Autozone........or any other big box store is a company problem. It's more likely a personnel problem. O'Reilly Auto Parts has over 75,000 team members in as of October 5,000 stores, many distribution centers and corporate offices. No way in the world are you going to get 100% perfect customer service 100% of the time. We try our damndest at our store. We are very fortunate at our store. I can name three people besides myself and there's instantly over 100 years experience combined. It's not like that everywhere by a long shot. Even we slip up from time to time. It's impossible to get it right every single time.