FiTech EFI system

I tried to pm you 67dart273 but your inbox is full...so..

So I got my handheld, plugged it in, screen lit up and I hit "open usb mass storage" It says communicate. At that point the screen now says "usb storage mode". At this point, on your laptop, you click on the USB drive that show ups where your handheld is. USB drive:(e) or f wherever it is. You should then see data. I tried it on my wifes laptop (don't tell her) it worked and has that laptop has never seen the Fitech. My desktop same thing, but that's where I have the Fi Cal pro software so I was sure that would work

If you can't get to this point try to download from another USB device. Camera maybe and see if that will work. Seems like that's where you issue is.