Sorry, I know this thread is more about customer service so here’s another.
Stopped for gas this morning, local u-pump-it. I walk in, say good morning, she says nothing. I hand her some cash and ask her to put $30 on pump #2.
She takes the money, punches a few buttons and sits back down, and again says nothing. I say thanks and walk out.
Is it too much to say hello, or morning, or how’s it going?
Agree. Was a partner in a community bank a few years back. We would send in "shoppers" into the bank and they would report back to the board how they where treated by the staff. Think more retailers should participate in this practice.
