Let your experiences be known. If nothing happens after that, then it's on them.
I went through a fiasco with a local sporting goods chain store concerning a safe. Long story short, I posted my experience on a gun forum I'm on and then wrote their corporate offices with a link to my post. I got an apology, pretty sure the manager got a spanking and I bought a larger model of the safe I was looking at for $150 less from an online retailer and had it delivered to my house.
Now I gotta figure out where I'm putting that mutha.
