Opinions please
My opinion? You should've stopped after getting the heads off and told him to come and get it.
Also, you're a worn out grumpy old prick. With nice boobs.
I just want to point out, for the record, that I did click on the green check mark at the bottom of the post.
I agree with most all of it. Except the boob part. I have no desire to see, feel or think about rusts boobs.
Other than that...I agree with the post. I just wanted that clear.
Rusty, me...I think for the sake of seeing this guy at work and dealing with him you're better off giving it back to him and eating the money. Sucks but who wants to see his sour puss every time he comes in? Or lose a customer.
This is how I became a prick. Seriously. At one time I was a damn nice guy. Then stuff like this happens. I won't touch stuff like this.
I had a customer come it with a set of beat up 390 ford heads. I tell him they are PROBABLY cracked. I won't know UNTIL they are apart, cleaned and I can mag them. He says "can you run a wire brush between the valves and see if they are broke there". So I do it and tell him I see no cracks, but they don't always crack like that. So he wants his junk cleaned and magged.
Naturally, they are junk. I have the office gal call and tell him. He gets very nasty with her on the phone. Calls me a liar and says some nasty stuff about her. I call him and explain that's how you get your *** beat. Say what you want to my face, but don't f€*k with the office gals.
Anyway, he calms down and says he'll come down and take a look. So I drag his junk out and show him. He says "those ain't my heads". I say "well the who the fark do they belong to"? He says " you've got my good heads upstairs and you are trying to fark me out of my good cores". By now, I just want to choke this punk. Rather than that, I just grabbed him by his pants and the back of the next and perp walked his sorry *** out the door. Then I threw his junk **** out in the parking lot and told him to blow.
Then I went up and wrote of his invoice and told the office gals if he came back to call 911 and let them deal with him.
I'm too old (39 years if jpar asks) to deal with people like that. It really comes down to this guy not respecting you, your work and your knowledge. My best guess is he has some bubble bummer buddies who said they could have had it apart in no time.
Give it back, take the lumps and next time implement the same policy I started after the Ford guy. ALL disassemble, clean and mag work is paid for up front before I start on it. If it's a time and materials thing like you did, I estimate high (way high) and they either pay up front or bounce. If it takes less than what I thought I give a refund. If I wasn't smart enough to charge enough I eat that.
Sad it has to be like this but it is what it is.
Just my .02 worth of experience.
