Part two,
car came in for over heating issue and A/C not working.
Tech walked out to the car and popped the hood. He swapped the thermostat and gasket, changed the coolant.
He came back in and said he wasn't getting in it. Told me if he was forced to,he'd call a wrecker to get toolbox then quit. I laughed at him and told him not to worry.
I had the privilege of calling the lady.
She was just as nasty to deal with as her car.
I told her we wouldn't be able to do anything with the A/C until she cleaned. For all we knew, there's nothing wrong with the A/C it just isn't able to circulate.
The lady came to get her car and wanted to know who she spoke to on the phone. I stepped up and told her it was me. Was was insulted that I commented on her car and who did I think I was to do so. Service manager told her the car wasn't safe to be in the shop, that it was a fire hazard.
She went off on a tirade about how she had a A/C compressor installed in 2014 and the air hasn't worked since, ect....
He reinforced that there was nothing we could or would do until its cleaned out.
She finally left after 15 or so minutes of just being a *****!
Svc mgr said she'll be back, no one else will touch her crap.
