No, PST doesn't always resolve problems satisfactorily

Yikes, PST’s response to your problem leaves a lot to be desired. PST should take them back with out the fuss. To put in perspective, here’s a story that shows the other end of the spectrum and it’s a home improvement store (major North American outfit) that doesn’t sell car parts. At a location here in the Lower Mainland, a senior citizen went to their Returns counter and wanted to return the snow tires/rims she insisted she bought from that store. She had no receipt. The returns clerk called over the senior clerk nearby and explained the challenge. The senior citizen was polite but firm about wanting to make a return. The store manager was soon paged and once he arrived, he determined the solution was to provide a refund, mutually agreed upon given there was no receipt and the tires were used, to the senior citizen. Crazy but it’s a true story!

From a customer perspective, I’m puzzled, if you got jerked around with them on their pivot shafts, why did you go back to the same well and buy more product from them? By going back to the same well, you’re accepting their service levels and are not too fussed with how they jerked you around on the pivot shafts.