No, PST doesn't always resolve problems satisfactorily

yes I agree that they should have replaced/refunded no questions asked. it's kind of lame that other thread got shut down , because even so , the guy had a valid complaint. hell , I've called summit and told them they sent me a jacked up torque thrust wheel , they shipped me a new one and a return postage for the old one the very next day. they didn't even ask me one question. outstanding customer service. that's why I keep buying from them.PST should have the identical practices.