No, PST doesn't always resolve problems satisfactorily

PST said

So at that point I took them home to fit them to my 72 Duster (which is at my shop with no heat at the time (winter) and it is 20 miles away from my house so with children that are toddlers can be difficult to get away) to see if we could replicate the customers issue which I was unable to do.

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Well, you aren't hiding the facts. However, I don''t believe the 8 month timeline and the above reply will enhance opinions of your customer service. Now I know why your products are only sold direct and not through a retailer like Jeg's or Summit. I have never had any one of these companies drag out a return or give excuses, factual as they may be, like yours.