No, PST doesn't always resolve problems satisfactorily

General Disarray said
Well, you aren't hiding the facts. However, I don''t believe the 8 month timeline and the above reply will enhance opinions of your customer service. Now I know why your products are only sold direct and not through a retailer like Jeg's or Summit. I have never had any one of these companies drag out a return or give excuses, factual as they may be, like yours.

At this point I am doing this all off a memory without the customers info I can not pull up the customers account as of now with the limited info in this thread and I do not have his private message that he had sent saved any longer. As you can see there is a large gap between our conversation June 18th to January. That doesn't mean that nothing happen as he may have been working with our customer service. Again I would need to pull his account.

Just because our products are not sold in jegs or summit doesn't mean they aren't quality. Look at mancini racing, firm feel, rms, hdk and etc. These are all great companies that with top notch products and they do not sell within the pages of Jegs and Summit. So it is ridiculous to say one should only purchase through only two source as you are missing out on a lot of great companies. The OP of this thread even stated since his issue that we he has purchased from us and his happy with the quality as seen in post 9. Do I feel that the duration of this customers issue was long and I apologize for that but without pulling the customers file I can not draw a full conclusion based off my memory from 3 years ago.

I do my best in answering everyone's questions that come through here and expect the same from our customer service as well when a customer calls. We are all human and we make mistake and we try out best to resolve issues in as timely a manner. We have been in the business of supplying quality parts for all muscle cars for over 30 years and feel that alone says a lot about our company and its products.

Thanks
James From
PST