No, PST doesn't always resolve problems satisfactorily

We completely understand what you are pointing out and we are accepting responsibility for the delay in handling to the issue when it was being attended 3-4 years ago. I am only responding to the fact that we did not remove the posters thread of the previous thread that you mentioned in post number 1 ("I am prompted to post this email chain I had with PST after another "PST Concerns" thread was abruptly closed by a moderator."). Its just that it resides on the proper forum (FEBO) so the balance still remains but on the proper forum.

But than we felt the need to reply to the others that posted within this thread with their questions or comments

Thanks
James From
PST Marketing