No, PST doesn't always resolve problems satisfactorily

Well, let me toss a log on this fire too.
First, I've been buying from PST with no issues for decades. But the last car i did, was my Dart several years ago. The tie rod sleeves sent with the kit were too long.
I sent an email, and I think i sent a pm through here. The results? Crickets. I didn't persue the issue. I sand blasted my old ones, and used them. Not as big an issue as others have said, but not good customer service. I have trouble accepting the term "small business " . They've been around 30 years.