Does anyone know what customer service is ?

Received a part from Classic Industries on Friday . Part did not work . Called C.I. for a Return Authorization # . I was on hold for 15 minutes . Eventually got a r.a..# . Went to Staples to return item . Cost me $41.38 to return part . Classic charged me $28.95 to get it here . WTF. shoot me if I ever do business with them again . Sucks bad !