Legendary- not exactly

I've used them several times.
For the more common cars no issues on them.
Let's face the fact that we might be doing some pretty odd wad cars with rare interiors.
(Yea me too)

It sounds like they could have listened to you better.
No surprise there.
It comes from knowing everything (Sarcasm)

They get an A from me on product in general.
And a D on customer service.
That might be because they have no real competition in what they provide.
That might be because they have to deal with some real moron anal concourse owners.
Or both.
agreed, BUT they shouldn't purport to have the real deal. My friend had a low miles 71 Challenger w. gold colored vinyl interior, and he wanted to freshen up the front seats. The color was several shades off, the "pebble grain" was different, and some of the other detail stuff mentioned by OP. I know he went round and round, back and forth with them. I don't know if it ever got it resolved to his satisfaction.