You are quite right...........He thinks he's a great leader..........I work in maintenance, stuff breaks all the time, he want's to know root cause of failure besides minimal service time allotted (extended run schedules ), harsh environment (very wet ), marginal design..........he is a bit of a car guy, I showed him a set of head gaskets I had destroyed on my Barracuda (pictures are some where here on the site) asked him why did they fail, no clue; I spent probably 2 1/2 years trying to solve the mystery, asked dozens of people for possibilities) got talking to him one day as I was on my way out the door, gaskets came up again, told him I had developed a reasonable cause of failure after 2 1/2 years of problem solving, he told me I should have given up and just moved on, I told him I did it for the acquisition of knowledge.......so much for preaching "root cause"..........