WTF with USPS

I sent my friend in TX some thermal underwear and a lined flannel shirt that they do not sell down there and the tracking claims that it was "left with individual" and they never received the package... :mob:

I tried to go to post office and ask and they say that they do not do claims in the office for the last five years and I have to file on line... They force you to make an account and then file... :mad:

When I tried to file, the web site states that it's past the 15 - 60 day time period, and I sent the package on 12-17-18... WTF???? :wtf:

Convenient that they give you the run-around where you can't talk to a person and state your case.... :bs_flag:

So Christmas is over and he never got my gift and I'm getting a hassle trying to make the claim for the insurance and I feel that they should also refund the shipping price since they did not perform the service satisfactorily that I paid for.... :icon_fU: