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To eliminate a lot of trouble, take pictures of the item in the box before it ships. Also, make sure you follow the strict guidelines of packing to satisfy an insurance claim should there be one. A box must have a minimum of 2” of packaging around the item, and the item snugly fit in the box. I satisfy the 2” requirement by lining the inside of the box with 2” of styrofoam, cut from 4x8’ sheets I buy at Home Depot for $14. The pieces are cut to fit the box top and bottom and all sides. Then I wrap the item in a plastic bag, then roll it in bubble wrap, which is usually old swimming pool solar covers that people throw out in the spring if they need a new one. Then nestle (yes, I went there) the wrapped item inside the foam box and tape all of the seams on the box thoroughly! That will satisfy any claim of damage and put it on the shipper. Again, pictures of every step!

You are the free to dispute any and all claims against the buyer for damage, and will have the tracking to prove that it’s been sent, and opt for the email prompts from the shipper as to the status of the package.