More and more disgusted with local used pickup prices...and choice

I have been selling cars for 32 years and its a mystery to me ! I just took a 2017 4Runner TRD -Pro in trade with 36k for within 6k of what the MSRP was new.
And this guy cried like a baby about how we were ripping him off ! I told him that after are finished detailing and safety checking it we will be in it a little less than the new price.... Why would anyone pay that much for a 2 year old car with 36k when they could just go buy a new one ? He had no response...
Turns out I have a long term customer with a son in Seattle looking for this exact car ! I had it sold before it hit the lot ! I didnt mark it up much because her and her husband have been really close for a long time .

Point is that consumers drive the market . And as long as there are consumers that will pay stupid prices this will happen.
A used car is not always the best deal.... usually but not always.