Hey Bob, I can remote into your computer and show you how to do these things on your own computer screen if you are ok with me doing it.
You will be able to see exactly what I am doing as if you were using your own mouse on your own screen.
It requires a software download and a code you will have to tell me to have access to your computer.
The software is called Team Viewer and is here:
Home - TeamViewer
No need to worry about doing this as I use it to help some of my customers and have used it to help a few people here.
Let me know.
