Dead Battery. Want my warranty covered.

pishta said

I had a battery from Advance Auto, 5 year battery. Took it back with a date stamp of 40 months old. Guy asked for receipt: I told him its your battery with your date stamp. He told me unless I can produce a receipt he can do nothing. I asked what a receipt would prove if the date was on the battery, he told me original owner, warranty is non transferrable. I got the battery in the car when I bought it...So much for standing behind your products. Similar story with Hooker headers when they drilled the holes too low in the flange and the "O-rings" would not seal on the port. "Lifetime warranty on manufacture defect" but I couldn't **** them the 5 year old receipt so I was SOL. F them.

Click to expand...

At our store, if a customer comes in with one of our batteries and it's out of warranty by 3 months or less and they are cool about it, or they are a regular customer, they're gettin a new battery. That's just good business.

I can tell you why Advance did what they did. They purge their customer database every six months. So if you buy a three year battery, on that 7th month, you're kicked out of the system. Even with a receipt, I've had Advance customers come in mad as hell because Advance refused their warranty, receipt in hand. That's bad business. That's the kind of business that drives customers away.

O'Reilly isn't perfect, but their customer service attitude is good. Perhaps better than most. We're told in meetings all year long "make sure the customer leaves happy". As corny as it sounds, that means a lot to me.