Rock Auto....Never Again

Johnny Dart said

Look how these hacks shipped me the struts I ordered.
2 different boxes, one hanging out the box. Plus they were damaged.
Now I got to play their email game to get my money back.
If this is what your into for "possibly" saving a buck, go for it.
Plus it took 8 days to get to my door. Summit 2 days, in a professionally wrapped box.
Total Hacks !!!!!!!!
Never Again.

View attachment 1715329628

View attachment 1715329629

Click to expand...

Not that I'm a big fan of RockAuto, but those boxes were packed by KYB. Those weren't re-packed by RockAuto. Whatever restraining device KYB used to hold the shock compressed failed, so the end popped out of the box during shipping. That's not on RockAuto. That damage is totally on KYB and maybe the delivery service.

Now, the customer service failures are entirely on RockAuto, they should replace that no questions asked.