Not that I'm a big fan of RockAuto, but those boxes were packed by KYB. Those weren't re-packed by RockAuto. Whatever restraining device KYB used to hold the shock compressed failed, so the end popped out of the box during shipping. That's not on RockAuto. That damage is totally on KYB and maybe the delivery service.
Now, the customer service failures are entirely on RockAuto, they should replace that no questions asked.
