I know exactly what you mean. Maybe we got the same person.
The one time I called for some pulleys the person was "short" at first.
And I don't talk slowly.
Perhaps it was because I asked a question about the specific application of the parts.
So I just used one of my standard lines on him.
"I know what I'm doing, I've just never done this before".
Then things smoothed out.
An expert is someone that knows more and more about less and less.
Everybody's a specialist.......and likes to think they are.
