A855 - 5 Speed

Calling Seth was the best call I've ever made.

Thank you @grimreaper

So I call the 800#, while leaving a message I received 2 calls from an unknown #, it was Seth calling from his phone apologizing that the business phone sometimes messes up.

26 minute call, listened too everything I had to say about all of the things I noticed, popping out, sometimes in 4th and no way it's coming out, sometimes not, I hear a slight sound in neutral sometimes, using a wrench on the gears, etc.

He explained the process for how these trans get manufactured, assembled, parts used, where they are tested, etc.
He explained how they have records on all the trans, testing, etc, and when my warranty ends.

Gave me the option to ship it back for warranty, or try 1 more thing - hold it in 4th.
My understanding is the gears need to seat and this will solve the issue in some cases.

We agreed that I would do this for the remainder of my 500 mile break in, and also that I'd probably be shipping it back.

The reasons -
Sometimes staying in 4th, the test I did in the above video, and I can 'feel' the trans in 4th, where every other gear is smooth, means something is up with 4th.
The noise in neutral could mean the bearing didn't seat correctly, not sure if I'm stating that correctly.

So, I asked, when I call back in a few weeks, do I have to go thru this all over again?
He said, the moments of silence are him taking notes, he needs my name/address and he wants me to wait while he looks it up to verify it's correct.

I told him I tossed the crate, he said he would ship me one, and ship the trans back, but I would have to pay shipping to him - ok.

He also said turn around time, at the moment, is a couple of weeks.

In retrospect, I had heard of GFI advertising the A855, but not selling or stocking them.
I asked if I could buy a trans directly from him, he said hopefully within a year, and hopefully that would lower costs.

My conclusion, night and day from the last call I made.

Customer service at it's best, personable, knowledgeable, and more important, instilled confidence and took responsibility.

More to come.