True, but I've worked at plenty of shops where the customer doesn't know it tell the truth. I go to a friend because he knows what he is doing. It's all business, I get no breaks whatsoever (hoped I'd get a labor discount, real time vs book time, but nope) and I'm treated like anyone else. And I get to wait like anyone else. Drop the car off, shoot the ****, and head home and wait for the vehicle to be done. Having credit with him doesn't hurt either, currently paying down my rebuild of the suspension and steering I did this spring. But I hate owing money, so it will be paid off quickly.
